Job description

Reports To

AGM, RBD - Retail Projects and Branch Admin

manage a team of branches operations officers performing the transaction processing across the area in line with customer needs and ABK policies

1. Processing Ensure high quality processing, data and documentation. Advise branches on errors, omissions etc. and ensure these are corrected
2. Support to branches Provide operational support to branches, direct sales and alternative sales teams
3. Communication Communicate operational issues, explain change initiatives and provide training to staff to cover knowledge gaps
4. Procedures provide recommendation to update and amend procedures as per business and compliance needs
5. Control Monitor the implementation of policies, procedures and internal controls across branches
6. Compliance Ensure branches are in compliance with all the regulatory through set control possesses
7. Risk management Identify risk and escalate risk issues to relevant stakeholders
8. Risk mitigation Propose & ensure implementations for the solutions to risk issues
9. Audit Ensure branches are resolving, not repeating audit findings, investigations and taking required actions to solve related issues.

•  Branch compliance with operational procedures.
•  Limited audit findings across the area 
•  Early identification of risk and compliance issues
•  Good support and coaching to branches
•  High quality processing, minimal errors
•  Good explanation of policies and procedures

• 7  years’ banking sector experience
• Experience in a branch operations role
• Experience of settlements and operational techniques and processes

• Retail banking operations procedures and services 
• Compliance environment
• Operational risk issues
• Branch operations procedures and practices

Internal Stakeholders: Retail  Banking Branch network, all departments within Retail , Operations, Risk Management, Internal Audit, HR

External Stakeholders: Consultants, vendors as necessary

RBD 19.1