Job description

Overview

As a Customer Success Account Manager, you will build trusted relationships with customers and help them achieve their business objectives through their investment in Microsoft. You will work with senior business and technical stakeholders to understand their priorities, develop strategic success plans, and bring together the right Microsoft expertise to accelerate adoption and deliver measurable customer outcomes.

You will lead customer success planning across Microsoft’s cloud portfolio, proactively addressing risks and blockers while identifying opportunities to increase adoption, optimise usage and support customers’ ongoing transformation.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Build trusted relationships with senior customer stakeholders, aligning Microsoft solutions and services with their priorities and business outcomes.
• Develop and execute strategic customer success plans that support technology adoption, security, resiliency and business transformation.
• Collaborate across Microsoft teams, partners and technical specialists to deliver coordinated customer outcomes.
• Identify and address risks and blockers to adoption, bringing together the appropriate resources to support customer success.
•  Help customers optimise their use of Microsoft technologies and identify opportunities for further adoption and growth.
•  Lead customer programme reviews and executive conversations to maintain alignment on priorities, progress and agreed outcomes.

Required/Minimum Qualifications

•  Master’s Degree in Business, Sociology, Psychology, Computer Science or related field AND experience in customer success, solution delivery, practice management, customer-facing consulting or portfolio management OR Bachelor’s Degree in Business, Sociology, Psychology, Computer Science or related field AND relevant experience OR equivalent experience.
• Fluency in Arabic.

Preferred Qualifications

•  Additional relevant experience in customer success, solution delivery, practice management, customer-facing consulting or portfolio management.
• Relevant work experience within the customer’s industry.
• Microsoft or equivalent industry certification in relevant technologies.
• Relevant service management, project management or change management certification.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.