Job Description

Roles & Responsibilities

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What is in it for you: Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing: Consistently offer exceptional, friendly and engaging service Ensure the best selection for the guest and ensure revenue is maximized through up-selling Recommend property facilities and assist guests with information and special requests Book room reservation requests, enter rooming lists, and update accurate information in the system

Desired Candidate Profile

• Bachelor's degree in Business, Hospitality Management, or similar field (preferred)
• Minimum 2 years of operational experience in hotel reservations, front office functions, or guest services
• Working understanding of reservations principles and hotel management systems
• Strong reporting and analytical skills with attention to detail
• Fluent in Arabic and English; additional languages are a plus
• Excellent verbal and written communication skills
• Proven ability to deliver exceptional customer service in a fast-paced environment
• Demonstrated sales and upselling experience with a focus on revenue optimization
• Proficiency with computer systems, reservation software, and Microsoft Office applications
• Strong problem-solving skills and ability to handle guest requests with professionalism
• Ability to work flexible schedules, including evenings, weekends, and holidays as required