Job Description

Roles & Responsibilities

Supervise daily restaurant operations and front-of-house activities

Ensure high standards of customer service and guest satisfaction

Coordinate and manage restaurant staff during shifts

Monitor staff grooming, attendance, and performance

Handle guest complaints and resolve issues professionally

Ensure proper table setup, cleanliness, and hygiene standards

Support staff training and onboarding of new employees

Coordinate with kitchen and bar teams for smooth service operations

Monitor inventory of restaurant supplies and report shortages

Ensure compliance with company policies, food safety, and hygiene standards

Assist management in achieving sales and operational targets

Prepare shift reports and maintain operational records

Desired Candidate Profile

Diploma or Degree in Hospitality Management or related field preferred

3 5 years of experience in restaurant or hospitality operations

Previous supervisory experience in restaurants, caf s, or hotels preferred

Strong leadership and team management skills

Excellent communication and customer service abilities

Ability to work under pressure in a fast-paced environment

Good problem-solving and conflict-resolution skills

Knowledge of POS systems and restaurant operations