Sales, Marketing & Customer Experience Director – Multi-Brand F&B Group (Relocate to Kuwait) Ready to lead the full commercial engine of a fast-growing F&B group?
We’re hiring a Director to own sales growth, marketing performance, CRM, loyalty, digital journeys, and customer experience across a portfolio of restaurant brands. If you love blending creativity with commercial thinking — and you enjoy seeing your work move traffic, conversion, and retention — this is a big role with huge impact.
What’s in it for you? Group-level ownership across multiple brands and markets Full control of strategy across brand, performance, CRM, loyalty, CX, content and digital A seat at the table with Operations, Culinary, Finance and Leadership The chance to build a modern, data-led commercial function Big growth runway as the group expands formats, openings and markets What you’ll be driving Annual commercial plan with brand and channel targets Campaigns and promotions that lift conversion, repeat visits, and average check CRM and loyalty programs with real segmentation, lifecycle flows, and measurable outcomes Digital journeys (web, app, ordering paths) that convert and reduce friction Customer experience strategy — NPS/CSAT, recovery, contact center standards Delivery performance improvements through marketing levers B2B, partnerships, catering and alternative revenue channels Budget ownership with full accountability for ROILeadership of in-house and agency teams with clear goals and performance rhythm What you’ll bring10–15 years in Sales, Marketing or CX leadership roles Experience working across multi-brand restaurant or hospitality environments Proven revenue growth while protecting margin Hands-on CRM, loyalty and digital performance experience Background working with delivery platforms and digital ordering funnels Ability to build and lead a high-performing commercial team Strong analytical mindset with evidence-based decision making Bachelor’s degree required; Master’s preferred