IT Manager

mashreq

Job Purpose:

  • To manage all PCs, servers and Network equipment located in Kuwait
  • Liaise with the service providers and MIT on matters relating to Communication lines, system set up etc.
  • Adhere to IT policies & procedures.


Key Result Areas:

  • Providing IT support and solutions to meet business group goals and expectations.
  • Project implementation: to handle the projects which involve in planning, designing, implementing, upgrading, and supporting the LAN infrastructure and CBK related projects.
  • Acting as point of contact for all escalated matters ensuring proper resolution with agreement of both business and technology.
  • Application support, installation, and configurations in coordination with Global IT Team
  • Provide Domain Desktop devises support (Printers, scanners etc.)
  • Perform Desktop Patching, vulnerability management and Domain server support
  • Ensure Physical desktop / server readiness & inventory management, non-domain server support
  • Performing Security operation, (Firewall/Antivirus/ACL/ Voice Support
  • Updating and adhering to the Information Security and ISPM Policy guidelines
  • Managing DR site and ensuring it is up and running and also plan and execute the BCP drill as per schedule
  • Ensuring quality and value-added customer servicing.
  • Coordinating and aligning business and technology needs, recommendations, and communication.
  • Vendor co-ordination to achieve timely completion of projects and resolving problems.
  • Focusing on CBK Guidelines, requirements & developments with timelines.
  • Management of daily issues to closure.
  • Managing a portfolio of projects and ensuring completion according to agreed time and budget.
  • Addressing projects realignment and communicating priority agreements and settings.
  • Managing daily interactions with technology.
  • Monitoring SLAs adherence and enforcing compliance to agreed measures.
  • Ensure compliance with regulator & audit requirements to cover Kuwait Branch
  • Understand the security architecture, practices, and procedures.
  • Coordinate with IS teams to develop local requirements, communicate with HO units and update as appropriate.
  • Track IT assessments reports & act for closure with technology teams.
  • Provide inputs and recommendation to improve IS practices and procedures for the country.
  • Manage information security related incidents in coordination with HO.
  • Maintain & update the inventory of Hardware & Software.
  • Provide an access to bank areas as per policy


Knowledge, Skills, & Experience:

  • Graduate in electronic & communications/computer science
  • Microsoft certificate on windows operating system
  • Strong sense of customer service and good attitude
  • At least 4 years of related experience
Post date: Today
Publisher: LinkedIn
Post date: Today
Publisher: LinkedIn