Purpose oversees the operations of an automotive body repair shop, ensuring high-quality repair work and efficient workflow. 

Duties & Responsibilities:

• Responsible for managing and coordinating the activities within the body repair shop.
• This includes overseeing technicians, ensuring quality standards, managing workflow, customer service, and maintaining safety regulations
• The supervisor plays a key role in ensuring timely, cost-effective, and high-quality repairs on vehicles while ensuring customer satisfaction.

Supervision and Team Management:

• Supervise and manage a team of body repair technicians, painters, and other shop staff.
• Assign work to technicians based on skill levels and job priority.
• Ensure that staff are trained in the latest repair techniques and safety practices.
• Monitor and review work performance, providing feedback and support where needed.

Operations Management:

• Manage the day-to-day operations of the body shop, ensuring efficient workflow and minimizing downtime.
• Inspect vehicles and evaluate repair needs based on customer requests and damage assessments.
• Ensure that all repair work is completed to the highest standards and in accordance with safety regulations and manufacturer guidelines.
• Develop and maintain work schedules to meet deadlines.

Customer Service:

• Communicate with customers to provide updates on repair progress, timelines, and costs.
• Handle customer concerns, ensuring customer satisfaction and resolving any issues.
• Provide estimates for repair jobs and ensure transparency in pricing and procedures.

Quality Control:

• Conduct final quality checks on vehicles before they are returned to customers.
• Ensure all repairs meet company and industry standards for safety and aesthetics.
• Oversee compliance with local regulations and industry best practices.

Inventory and Equipment Management:

• Maintain inventory of parts, supplies, and equipment necessary for repairs.
• Ensure that all tools and equipment are properly maintained and in good working condition.
• Order replacement parts and materials as needed while managing costs and minimizing waste.

Safety and Compliance:

• Implement and enforce safety protocols and procedures within the shop.
• Ensure all technicians are following proper safety procedures to prevent accidents and injuries.
• Ensure compliance with environmental regulations, including the proper disposal of hazardous materials.
• Prepare reports on shop performance, productivity, and profitability for management review.
• Accountable for qualitative and quantitative operations of body shop.
• Perform other related duties as assigned by supervisor

Skills

a)  Generic & Specific Skills:

• Sound Technical Skills, Strong Man-Management Skills.
• Excellent communication Skills (both written & spoken)
• Good diagnostic skills
• Organizational skills
• Strong leadership skills