- Participates in projects to gather user requirements design, configure, test, and implement ERP systems and applications.
- Conducting user training sessions on new applications or processes within the system.
- Coordinate with vendors on technical support and licensing issues.
- Collaborate with other departments to ensure smooth implementation of new features and upgrades.
- Recommends new features or
- Changes to configuration workflows based on user feedback.
- Perform data backups and recovery.
- Monitoring the performance of applications and systems to ensure optimal performance levels.
- Providing support to users by answering questions about system usage and functionality.
- Maintaining, troubleshooting, and resolving any ERP-related hardware, software, user access, or other problems.
Skills
· Computer Skills.
· Responsibility / Accountability.
· Adaptability/flexibility.
· Cooperation / Building Relations.
· Continuous improvement.
· Creative / Innovation.
· Decision making/judgment.
· Ethics/Integrity.
· Initiative.
· Planning & organizing skills.
· Quality / Attention for details.
· Resource Management
· Results Orientation/Follow-up.
· Self-development.
· Work under pressure.
· Customer Service.
· Team Working.
· Presentation & Coordination Skills.