Job description

Role Overview

We are seeking a results-driven Area Manager to oversee the operational and commercial performance of multiple retail stores. In this role, you will be responsible for driving sales and profitability, developing high-performing store teams, maintaining operational excellence, and ensuring consistent execution of brand standards across all assigned locations.

The ideal candidate combines strong commercial awareness, leadership capabilities, analytical thinking, and fashion retail expertise, with the ability to manage multiple stores and teams effectively.

Key Responsibilities

• Sales & Commercial Performance: Drive stores to achieve and exceed sales targets, including key retail KPIs such as Sales, ATV, UPT, productivity, and sales per square meter.
• Multi-Store Management: Monitor the overall performance of assigned stores, conduct regular store visits, identify performance gaps, and implement corrective action plans.
• Performance Analysis: Review daily, weekly, monthly, quarterly, and yearly performance against budgets, targets, and previous-year results.
• People Management: Lead, coach, and develop Store Managers and their teams, identifying development needs, succession opportunities, and high-potential employees.
• Operational Excellence: Ensure stores consistently comply with company policies, SOPs, audit requirements, safety standards, and operational procedures.
• Stock Management: Monitor inventory levels, best sellers, stock availability, stock movement, and loss-prevention measures in coordination with Product and Operations teams.
• Visual Merchandising: Ensure all stores maintain the required brand image and VM standards, while providing constructive commercial feedback on product positioning and presentation.
• Customer Experience: Ensure exceptional customer service standards across stores and support the resolution of escalated customer concerns.
• New Store Openings: Support and lead store openings and closures, ensuring required staffing, merchandise, logistics, and operational resources are in place.
• Business Planning: Contribute to seasonal projections, competitor analysis, commercial initiatives, promotional activities, and short- and long-term operational planning.

Skills & Requirements

Retail & Commercial

• Minimum 5 years of experience within the fashion retail industry, with strong multi-store or senior retail management exposure.
• Strong understanding of retail KPIs, sales analysis, budgeting, profitability, stock management, and commercial performance.
• Ability to analyze reports, identify performance trends, and translate findings into clear business actions.
• Strong understanding of Visual Merchandising, customer experience, inventory management, and retail operations.

Leadership & People Management

• Proven ability to lead, coach, motivate, and develop Store Managers and retail teams.
• Strong performance-management capabilities, including identifying development needs and building succession pipelines.
• Excellent decision-making, problem-solving, and conflict-management skills.
• Ability to create a performance-driven and collaborative working environment.

Qualifications

• Bachelor's Degree in Management, Marketing, Fashion, Business Administration, or a related discipline.
• Excellent command of Arabic and English.
• Strong proficiency in Microsoft Office and business reporting tools.
• Strong communication, negotiation, planning, and organizational skills.
• Flexible and comfortable working within a fast-paced, multi-location retail environment.

Skills

• Proven leadership skills to inspire and manage diverse teams effectively.
• Strong analytical abilities to interpret sales data and market trends for informed decision-making.
• Excellent communication skills for clear and effective interaction with team members and stakeholders.
• Proficiency in retail management systems and tools to streamline operations.
• Strategic thinking to develop and implement successful sales and marketing initiatives.
• Strong problem-solving skills to address operational challenges promptly and effectively.
• Ability to foster a customer-centric culture that enhances the shopping experience and drives loyalty.