Key Responsibilities:

• Coordinate domestic and international road freight shipments from origin to destination.
• Plan and arrange transportation with approved carriers and vendors.
• Monitor shipment status and proactively address operational issues or delays.
• Ensure timely booking, dispatch, and delivery of customer shipments.
• Maintain accurate shipment records and operational documentation.
• Act as the primary point of contact for customers regarding land freight shipments.
• Provide shipment updates and transportation status reports.
• Respond promptly to customer inquiries, concerns, and service requests.
• Coordinate with transport providers and subcontractors to secure capacity.
• Monitor carrier performance, service levels, and compliance requirements.
• Prepare and verify transport documents, delivery orders, customs-related documents, and shipment records.
• Ensure compliance with local regulations, customs requirements, and company policies.
• Maintain accurate data within operational systems and transport management platforms.
• Ensure adherence to safety, security, and quality standards.

Financial & Commercial Responsibilities

• Verify transportation costs and supplier invoices.
• Support quotation preparation and pricing activities when required.
• Monitor shipment profitability and identify cost-saving opportunities.
• Ensure timely billing and revenue recognition procedures are completed.