Job description

Experience and commercially driven E-commerce Manager to lead the online business operations for a fast-growing fashion retail brand across the GCC region. The role will be responsible for driving online sales growth, managing the customer journey, optimizing website performance, and leading digital trading strategies across all e-commerce channels.

The ideal candidate has a strong experience in fashion e-commerce, a deep understanding of GCC online consumer behavior, and hands-on- experience managing Adobe Commerce / Magento -based platforms.

E-commerce & Commercial Management

• Own and manage the overall e-commerce business performance across GCC markets.
• Drive online sales, conversion, average order value (AOV), and customer retention.
• Develop and execute seasonal commercial plans aligned with trading calendars, campaigns, and product launches.
• Monitor daily sales performance, website KPIs, and customer behavior to identify growth opportunities.
• Lead pricing, promotions, product merchandising, and inventory coordination for online channels.

Website & Platform Management

• Manage and optimize the Adobe Commerce / Magento website functionality, UX, and performance.
• Coordinate with developers and technical teams for website enhancements, integrations, testing, and issue resolution.
• Ensure smooth website operations including checkout, payment gateways, shipping integrations, and mobile optimization.
• Monitor site speed, SEO health, and user experience improvements.

Digital Marketing & Customer Growth

• Collaborate with digital marketing teams on acquisition and retention strategies across paid media, CRM, affiliates, influencers, and social channels.
• Analyze campaign performance and optimize ROAS, CAC, conversion rate, and customer lifetime value.
• Support CRM strategies including email marketing, loyalty, push notifications, and automation flows.

Merchandising & Operations

• Manage product uploads, categorization, filters, onsite search, and collection merchandising.
• Coordinate with buying, planning, warehouse, and customer service teams to ensure stock availability and smooth fulfillment.
• Oversee product launches, campaign setups, and promotional execution across all platforms.

Analytics & Reporting

• Prepare weekly and monthly business reports covering sales, traffic, conversion, customer insights, and operational KPIs.
• Use tools such as Google Analytics, Microsoft Power BI, and Magento reporting dashboards for performance analysis.
• Identify opportunities to improve customer experience and operational efficiency.

Skills

• Experience in omnichannel fashion retail businesses.
• Knowledge of marketplace operations within GCC.
• Familiarity with app commerce and mobile-first customer journeys.
• Experience managing multilingual and multi-country e-commerce platforms.
• Online sales & GMV growth
• Conversion rate
• Average order value (AOV)
• Customer acquisition & retention
• ROAS & marketing efficiency
• Website uptime & speed
• Cart abandonment rate
• Repeat purchase rate
• Stock availability & sell-through
• Customer satisfaction & fulfillment performance