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Lead Technology Architect

Translated
On-site Full Time
Kuwait , Capital Governorate (Kuwait)
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Job Details

Employment Full Time
Gender Not Specified
Category Information Technology
Industry Airline + Travel Sales & Commercial

Job summary

Agility is looking for a lead technology architect to serve as the senior-most technical authority for our messaging, collaboration, and identity estate across multiple organizational environments.

This is a hands-on leadership role — you will personally design, build, secure, and operate our platforms while setting technical standards and leading a small team of 1–2 administrators. There is no higher technical authority within the function; you will own critical decisions end-to-end.

The portfolio spans Microsoft Entra ID, Active Directory, Exchange Online/Hybrid, Microsoft Teams and SBC voice, SharePoint/OneDrive, Microsoft Defender, Intune endpoint fleet, certificates, DNS, enterprise AI platforms (Claude + Microsoft Copilot), and a large SSO/application integration portfolio.

Your responsibilities

Identity & access management
  • Administer Microsoft Entra ID and on-premises AD across all environments
  • Design and maintain Conditional Access, PIM, RBAC, MFA, and SSO (OAuth, OIDC, SAML)
  • Own hybrid identity via Entra Connect
    • Messaging & email
  • Administer Exchange Online and Exchange Server (hybrid), including DAG, mail flow, and transport rules
  • Own email security (gateway, DMARC, DKIM, SPF) and manage mailbox migrations
    • Collaboration & voice
  • Administer Microsoft Teams policies, governance, and SBC-based enterprise voice (dial plans, call queues, PSTN)
  • Manage SharePoint Online and OneDrive, including external sharing and Known Folder Move
    • Security & threat protection
  • Operate Microsoft Defender for Office 365 and Endpoint (EDR, ASR, security baselines)
  • Lead incident response and maintain hardening controls aligned to CIS benchmarks
    • Endpoint management (Intune)
  • Manage a mid-to-large multi-country fleet (Windows, macOS, Android, iOS)
  • Own Autopilot, compliance/configuration policies, update rings, app packaging, and PowerShell remediation scripts
    • Certificates, DNS & web publishing
  • Manage full SSL/TLS certificate lifecycle and DNS/CDN/WAF/DDoS platforms
  • Own domain governance, registrations, and the web publishing approval workflow
    • Artificial intelligence
  • Administer enterprise AI platforms including Claude integrations and Microsoft Copilot
  • Design AI workflows and agents, govern AI access, model organizational data, and manage AI licensing
    • Architecture, governance & leadership
  • Act as technical design authority; maintain standards, runbooks, and documentation
  • Lead, mentor, and delegate to a small admin team
  • Serve as final escalation point; on-call for critical incidents

    • Your qualifications

    Education
  • Bachelor's degree in Computer Science, IT, Engineering, or related field (Master's preferred)
  • Exceptional hands-on experience may be considered in lieu of formal qualifications
    • Experience
  • 12–15 years in enterprise IT infrastructure with deep Microsoft stack expertise
  • 5–7 years in a senior architect or technical lead role owning M365 environments end-to-end
  • Proven hands-on experience with Exchange hybrid, Entra ID/AD, Intune at scale, and Microsoft Defender
  • Practical experience with enterprise AI platforms (Claude, Microsoft Copilot), including workflow design and data modeling
    • Certifications (required/strongly preferred — candidates should hold several)
  • MS-102 — Microsoft 365 Enterprise Administrator Expert
  • SC-300 — Identity and Access Administrator Associate
  • SC-200 — Security Operations Analyst Associate
  • MD-102 — Endpoint Administrator Associate
  • MS-700 — Teams Administrator Associate
  • AZ-104 — Azure Administrator Associate
  • MS-203 — Messaging Administrator Associate (or equivalent)
    • Other requirements
  • Based in Kuwait or willing to relocate; on-site at Kuwait head office
  • Eligible to hold Global Administrator / privileged access (enhanced background screening may apply)
  • Fluent professional English; Arabic is an advantage
  • On-call availability for critical incidents

    • Your proficiencies

  • Excellent problem-solving skills and attention to detail
  • Effective communication and collaboration skills
  • Ability to work independently and handle multiple tasks
  • Analytical and troubleshooting skills
  • Stakeholder management
  • Technical leadership & collaborative influence
  • Operational excellence & adaptive delivery
  • Strategic problem-solving & architecture design
  • Fluent professional English; Arabic is an advantage

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