As an L2 Fraud Analyst you will sit at the escalation tier of the bank's digital fraud operation, working under the bank's direction alongside a Capitex team including L1 analysts, a senior fraud investigator and a fraud data analyst. You will own the complex end of the alert queue: cases escalated from L1, multi-account and multi-channel patterns, and decisions that need judgement rather than playbook.

WHAT YOU WILL DO - Investigate and disposition escalated fraud alerts and cases across digital channels - online and mobile banking, cards, payments and account takeover. - Work complex fraud typologies end to end: APP and social engineering scams, mule activity, device and session anomalies, first-party and friendly fraud. - Make and document risk decisions - block, restrict, release, escalate - within the bank's fraud risk appetite and SLAs. - Provide quality feedback and coaching input to the L1 team, and act as a referral point during your shift. - Feed rule and threshold tuning observations to the fraud data analyst to reduce false positives and improve detection. - Support case documentation to an evidential standard, including input to SAR/STR referrals where required.

Desired Candidate Profile

WHAT WE ARE LOOKING FOR - 4+ years in fraud operations within banking or payments, with at least 2 years at L2/escalation/investigation level. - Hands-on experience with enterprise fraud monitoring platforms (for example FICO Falcon, NICE Actimize, SAS Fraud Management or equivalent) and case management tools. - Strong working knowledge of digital banking fraud typologies and controls in a real-time environment. - Sound, defensible decision-making under SLA pressure, and clear written case narration in English. - Confirmed availability for an August 2026 start and genuine willingness to be onsite in Kuwait City from Month 3 to Month 6. - GCC banking experience and Arabic language skills are a plus, not a requirement.