Job description

Quality Assurance & Audits

•    Develop, maintain and apply quality and hygiene checklists/standards for each site type (salon, spa, clinic, retail, café).

•    Conduct scheduled and surprise quality audits across Kuwait sites, documenting findings with clear scores and evidence.

•    Track audit results over time, identify recurring issues, and drive corrective and preventive actions with site managers.

•    Ensure compliance with health, hygiene and safety requirements, including Baladiya (municipality) and Ministry of Health standards where applicable.

•    Report quality performance and trends to the CPCSO, flagging risks and improvement areas.

Housekeeping Operations

•    Supervise and coordinate housekeeping staff and cleaning schedules across all Kuwait sites to ensure consistent daily readiness.

•    Set cleaning routines, standards and turnaround expectations for treatment rooms, floors, common areas and back-of-house.

•    Manage housekeeping supplies, consumables and cleaning materials – monitoring stock, usage and cost control.

•    Oversee vendor and contracted cleaning services (where used), ensuring service levels are met.

•    Respond to urgent cleanliness or facility-readiness issues, coordinating quick resolution.

Team Leadership

•    Lead, schedule and support housekeeping staff, including training on standards, hygiene protocols and safe handling of materials.

•    Monitor attendance, performance and conduct of housekeeping team members, escalating issues to People & Culture as needed.

•    Foster a culture of pride, accountability and consistency across housekeeping teams.

Coordination & Reporting

•    Partner with site managers, operations and P&C to align quality and housekeeping standards with business needs.

•    Maintain accurate records of audits, corrective actions, staffing and supplies.

•    Contribute quality and housekeeping inputs to QFM and executive reporting cycles.

Skills

•    Diploma or degree in Hospitality, Facilities Management, Quality Management, or a related field (or equivalent experience).

•    4+ years of experience in housekeeping, quality assurance or facilities, including at least 2 years in a supervisory / team-lead capacity.

•    Experience in hospitality, beauty, spa, healthcare or premium retail environments strongly preferred.

•    Familiarity with hygiene, health & safety and municipality/MOH standards in Kuwait.

•    Working knowledge of quality audit methods, checklists and corrective-action tracking.

•    English required; Arabic an advantage. Comfortable travelling between multiple Kuwait sites.