Job description

F&B Captain

Are you passionate about delivering memorable dining experiences and leading a team with excellence? We’re looking for an F&B Captain who will oversee restaurant operations on shift, ensuring smooth service, high guest satisfaction, and effective team coordination.

Every day is different, but you’ll mostly be:

Supervising restaurant floor operations to ensure smooth and efficient service.

Leading and motivating servers and wait staff, ensuring grooming standards and service etiquette are maintained.

Greeting guests, handling requests, and resolving complaints promptly to guarantee guest satisfaction.

Coordinating table assignments, reservations, and service sequence with the host/hostess.

Ensuring all mis-en-place, set-ups, and side duties are properly executed before and after service.

Assisting in training, coaching, and developing junior colleagues for future growth.

Monitoring stock levels of chinaware, cutlery, and operational supplies, and coordinating with the supervisor/manager for replenishment.

Following hygiene, safety, and HACCP standards across service areas.

Supporting promotional activities, upselling items, and maximizing revenue.

Minimum 2 years’ experience in a supervisory role within Food & Beverage service, preferably in a 4- or 5-star hotel.

Strong leadership, organizational, and communication skills.

Ability to handle guest concerns professionally and diplomatically.

Knowledge of POS systems, billing procedures, and restaurant service standards.

Ability to work flexible shifts including nights, weekends, and holidays.

Fluency in English is required; additional languages are a plus.

Opportunity to be part of a world-class hospitality brand.

A supportive team environment where your growth and development matter.

Competitive salary and benefits.

Colleague recognition programs and global career opportunities within IHG.