Job Description

Roles & Responsibilities

First impressions are everything! As a Front Office Supervisor, you will ensure guests have a memorable experience from arrival through departure by delivering exceptional service and maintaining operational excellence. What you will be doing: Greet guests, manage check-ins, respond to requests, and settle accounts while providing friendly and engaging service. Supervise day-to-day front office operations, ensuring service standards are consistently met and maintained. Address guest concerns promptly, track issues, and notify appropriate departments to resolve problems efficiently. Assist the Front Office Manager with staffing records, scheduling, and staff training initiatives.

Desired Candidate Profile

Your experience and skills include: Service-focused personality with a genuine commitment to hospitality; proven customer service experience is required Proficiency with Opera property management system or related hotel management software Fluency in English and Arabic; additional languages are a plus Demonstrated supervisory or team leadership experience in a hospitality or customer-facing environment Strong problem-solving and conflict resolution skills with the ability to handle guest concerns professionally and efficiently Excellent organizational and multitasking abilities to manage multiple front office operations simultaneously Outstanding verbal and written communication skills in English and Arabic for effective guest and staff interaction Knowledge of hospitality industry standards, guest service protocols, and front office best practices