Job Description

Roles & Responsibilities

The Front Office Receptionist is responsible for creating a positive first impression by welcoming guests and ensuring a smooth check-in and check-out experience. This role provides excellent customer service, handles guest inquiries, and supports daily front office operations.

Key Responsibilities:

• Welcome guests and perform check-in/check-out procedures efficiently.
• Manage room reservations, modifications, and cancellations.
• Handle guest requests, inquiries, and complaints professionally.
• Process payments, maintain accurate billing, and issue invoices.
• Answer telephone calls and direct inquiries appropriately.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Maintain accurate guest records using the hotel's property management system.
• Provide information about hotel services, facilities, and local attractions.
• Ensure the reception area is clean, organized, and professional at all times.
• Follow hotel policies, safety procedures, and service standards.

Desired Candidate Profile

• Bachelor's degree in Hospitality, Tourism, or a related field preferred.
• Previous experience in front office, reception, or customer service is an advantage.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and hotel property management systems (e.g., Opera is an advantage).
• Ability to multitask and work efficiently in a fast-paced environment.
• Professional appearance and customer-focused attitude.
• Flexibility to work shifts, including weekends and public holidays.
• Local transfer within Kuwait if possible.
• Eligible to work in Kuwait with transferable residency (Article 18), if applicable.
• Available to join immediately or after the required notice period.
• Willing to work flexible shifts, weekends, and public holidays.
• Committed to delivering exceptional guest service and maintaining Accor's hospitality standards.