Job Description

Roles & Responsibilities

Job Summary

The Hostess is the first point of contact for guests, responsible for creating a warm welcome and ensuring a smooth seating process. This role plays a key part in delivering a positive first impression and maintaining efficient table management.

Job Description

• Greet guests in a friendly and professional manner upon arrival
• Manage reservations and walk-in guests efficiently
• Escort guests to tables and present menus
• Coordinate with servers to manage table availability and turnaround
• Maintain a clean, organized, and welcoming entrance area
• Handle guest inquiries, wait times, and special requests
• Answer phone calls and manage booking systems
• Assist in maintaining guest satisfaction throughout their visit
• Thank guests upon departure and invite them to return

Requirements

• Previous experience in hospitality or customer service preferred
• Strong communication and interpersonal skills
• Professional appearance and friendly demeanor
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills (reservation systems are a plus)
• Fluency in English (additional languages advantageous)
• Flexibility to work shifts, weekends, and holidays
• Arabic speakers and fluency in English are required.