Job Description
Roles & Responsibilities
An opportunity has arisen for a Guest Relations Manager to join Front Office at Jumeirah Messilah Beach . The main duties and responsibilities of this role:
Ensure smooth and efficient hotel operations, focusing on the front office department.
Assist the Assistant Front Office Manager and Front Office Manager in supervising operations and communication within the Front Office.
Handle and resolve guest complaints promptly to maintain guest satisfaction
Help maintain and develop agreed-upon standards and operating procedures for the Front Office.
Set a high example in punctuality, appearance, performance, leadership, guest relations, and interdepartmental cooperation.
Build strong relationships with VIP guests and respond to their needs, covering as Night Manager when required.
Desired Candidate Profile
Should have 2 years of experience in the same role in a five-star hotel.
Work in a multicultural environment.
Carried out previous Guest Relations Manager Role.
Proficiency in spoken and written business English.
Able to effectively communicate with all levels of colleagues and Management.