Job Description

Roles & Responsibilities

An exciting opportunity has arisen for a Guest Service Executive role to join the Front Office team at Jumeirah Messilah Beach Hotel & Spa, Kuwait. Your main duties will include: Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet Take payment from guests on departure and close their bills correctly Be efficient in assisting guests throughout their stay with any requirements Sell rooms to walk-in guests at the maximum rate possible Ensures that the Guest Services desk is manned, operationally prepared and stocked at all times Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody Update all information given by guests on the Registration Card on check-in into the Opera system making sure that all required information has been provided File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks Neatly file registration cards of departed guests by date and in alphabetical order. Scan the passport of every guest on arrival and save the data correctly for the CID Report Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached the Registration Cards neatly Logs and keeps the immediate supervisor fully informed of all challenges, negative feedback or unusual matters of significance Attend the daily handover briefing at the beginning of each shift. Open safe deposit boxes for guests ensuring that details and signatures on the record card are completed and correct Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times Assist the CID Clerk with entering the data in the computer system whenever required Assist Guest Relations with escorting guests to their rooms on arrival, explaining all the features and facilities Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests Take advance payment guarantee on check-in for all guests according to the Resort s Credit Policy

Desired Candidate Profile

About you: Should have 2-year minimum experience in same role in a five-star hotel. Able to handle multiple tasks. Customer service experience in a five star environment in Front Office. Proficiency in spoken and written Business English Able to effectively communicate with all levels of colleague and Management.