Job Description

Roles & Responsibilities

About the Job:

An opportunity has arisen for a Spa Manager to join the Spa at Jumeirah Messilah Beach, Kuwait. The main duties and responsibilities of this role:

• Spa Operations & Team Management Oversee daily operations, provide guidance, encourage teamwork, and coordinate with internal and external stakeholders for smooth functioning.
• Training & Development Develop and implement the Department Training Plan, conduct hands-on training, and ensure adherence to quality standards.
• Financial & Marketing Management Prepare and monitor the department budget, implement marketing initiatives, and develop up-selling strategies to maximize revenue.
• Guest Experience & Competitive Analysis Monitor guest feedback, analyze competitor services, and introduce innovative spa experiences, treatments, and products.
• Maintenance & Inventory Control Coordinate with Engineering for maintenance, oversee spa equipment inventory as per audit standards, and ensure cost-effective operations.
• Compliance & Collaboration Ensure adherence to company policies, health and safety regulations, and support interdepartmental collaborations for promotions and guest experiences.

About you:

• An internationally recognized qualifications in the Spa Industry, or equivalent field, and have a minimum of 2 years leadership experience in a 5-star luxury Spa environment.
• Should be computer literate with good working knowledge of computer applications such a MS Office. Be well-organized, process and result oriented.
• Work in a multicultural environment.
• It is essential to have strong command of the English language, both spoken and written.
• Have knowledge and experience with integrated wellness approaches and working models, and strong market and competitiveness awareness, and the ability to plan, execute and monitor all required operational and training activities for a large team.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry.