Electronic service technicians are responsible for diagnosing, repairing or replacing parts for all household appliances.

• Prescreen, identify, analyze, and repair appliance and electronic product failures ensuring customer satisfaction.


• Configuring/troubleshooting experience with hardware including audio-DSP, A/V control, video and audio devices, and USB based software applications.


• Order necessary parts after initial prescreen so they are in hand before going to customers' location.


• Perform daily administrative functions to include warranty claims and report submission.


• Maintain performance objectives as required by the company.


• Maintain company vehicle, tools, equipment and parts inventory.


• Rely on personal judgment for safety regarding work.


• Work independently without onsite supervision.


• Other duties as assigned.


• Documents service and installation actions by completing forms, reports, logs, and records.

• 3 to 5 years field service experience in all major home appliances.


• Possess appropriate Refrigerant Handling Certificate(s), CET, (HVAC) and other applicable appliance or electronics service certifications.


• Knowledge and proficient use of electronic and appliance and/or refrigeration tools and diagnostic test equipment.


• Proficient in MS Office and Smartphone technology with the ability to quickly learn proprietary software applications.


• Valid driver's license with a clear driving record.


• Meet physical requirements generally associated with field service repair (lifting, bending, etc.).


• Ability to work a flexible schedule based on business needs.


• Excellent communication, organization and customer service skills.