Job Purpose Summary
The incumbent will be responsible for ensuring that Country’s Corporate Bank Business is optimally managed with the appropriate levels of co-ordination between the constituent parts of the unit. This includes ensuring that, revenue potential is realized in a cost effective, low risk manner. The target client portfolio is developed in line with QNB’s stated strategic intent and, maximum revenue potential of relationship officers is realized via effective coaching, training and communication.
Essential Duties & Responsibilities by Dimensions
A. Shareholder & Financial:
Act within the limits of the powers delegated to the incumbent and delegate authority to the respective departmental/ unit heads and monitor exercise of the same
Implement the bank’s approved strategy / plan to facilitate achievement of related short and long term business goals in the most effective and efficient manner.
Oversee the development and subsequent implementation of annual plans by the individual departments / functions comprising Corporate Banking to ensure achievement of pre-set targets / objectives, including but not limited to business growth and expansion.
Approve / amend Key Performance Indicators for the purpose of performance monitoring and quality measurement of the Corporate Banking Division and systematic monitoring of their achievements in terms of assets and liabilities.
Manage the development and subsequent implementation of market best practices across all activities / operations comprising the Corporate and Institution Banking Department to promote efficiencies in work processes, ultimately resulting in increased customer satisfaction.
Review / analyse the Corporate and Institution Banking Department management accounts (comprising the balance sheet, income statement along with the budgeted figures) on a monthly basis and positively address adverse variances noted with the respective departmental / function heads.
Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank
B. Customer (Internal & External):
Ensure the provision of value added corporate products and services to existing / potential corporate banking customers who seek banking relationships with the bank.
Endeavour to enhance, maintain and deepen relationships with existing corporate customer base, as well as building new relationships. Ensure, by monitoring the performance of the country FI / GSF / GTB resource, that the FI customer base is developed in accordance with approved country/regional strategy for FI’s / GTB and GSF.
Oversee the implementation and constant enhancement of the overall customer service culture within Corporate Banking team.
Approve Service Level Agreements with other branch divisions/ departments/ units to achieve improvements in turnaround time, which will also help increase external customer satisfaction.
Maintain and enhance relationships with Central Bank / other regulators and professional firms as appropriate. Ensure the promotion of QNB’s footprint and product and service offering through professional and other relevant forums.
Support the local development of GAM accounts where appropriate.
To assist customers in all their queries on Bank’s product and seek solution to their requests
Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn-around time.
Build and maintain strong and effective relationship with all other related departments and units to achieve the Group’s goals/objectives.
Provide timely and accurate information to the external and internal Auditors, Compliance, Financial Control and Risk Functions as and when required.
C. Internal (Processes, Products, Regulatory):
Responsible for establishing and maintaining sound internal control environments across Corporate Banking team.
Ensure that the approved strategy, business plans, budgets along with the approved policies / procedures and subsequent amendments thereto are timely communicated to the respective departmental heads to the extent these relate to their areas of responsibility, to enable them to be guided by / pursue or comply with the same.
Strive to maintain continuous compliance of the policies / procedures with prevailing practices / regulations pertaining to Corporate Banking promulgated by the respective regulators (viz. Central Bank as well as other regulators in jurisdiction).
Resolve / address resource issues (includes labor and systems) faced by the respective departments / functions either directly or through timely coordination with other Group divisions / departments to enable them to meet their assigned targets.
Oversee the rollout of innovative corporate banking products by the respective heads of departments / functions and monitor their performance.
Manage, control, monitor and assume responsibility for the Corporate Banking risk profile and portfolio quality in line with the expectations of Credit Committee / Executive Committee.
Monitor / review the Corporate Banking portfolio by segment on overall basis and by product, corporate profile, country, industry and other parameters on periodic basis to evaluate the quality and performance of the same. Ensure customer revenues accord with business and return criteria.
Lead the development of ‘early warning systems’ that highlight possible risk deterioration in the corporate credit portfolio, in order to allow for timely corrective action. Also, monitor critical portfolio caps at required intervals and take prompt action in coordination with Credit Risk when required to uphold the quality of the portfolio.
Responsible for overseeing the overall action plans for addressing control weaknesses or compliance issues noted by Internal Audit Department, external auditors or the Compliance function.
Coordinate Corporate Banking marketing initiatives with other line department /groups to maximize cross-selling and advisory services opportunities for the benefit of the client and the Group as a whole.
Continuous Improvement:
Set examples by leading improvement initiatives through cross-functional teams ensuring successes.
Identify and encourage people to adopt practices better than the industry standard.
Continuously encourage and recognize the importance of thinking out-of-the-box within the team.
Encourage, solicit and reward innovative ideas even in day-to-day issues.
D. Learning & Knowledge:
Hold meetings with staff and assess their performance as well as the function’s overall performance on a regular basis.
Manage all administrative operational aspects of division personnel (e.g. leave schedule, training, appraisal, remuneration etc.) in accordance with established HR policies and procedures.
Take decisive action to ensure speedy resolution of unresolved staff grievances or conflicts within the team.
Possess a superior knowledge of the corporate banking business, its products and related risks together with a good knowledge of operations and control.
Identify areas for professional development of self and other staff.
E. Legal, Regulatory, and Risk Framework Responsibilities
Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Anti-Bribery and Corruption, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
Maintain appropriate knowledge to ensure full qualification to undertake the role.
Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
Attend mandatory (internal and external) seminars as instructed by the Bank.
F. Other:
Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
All other ad hoc duties/activities related to QNB that management might request from time to time.
All other ad hoc duties and/or activities related to QNB that management may request of the employee from time to time
Education and Experience Requirements
University graduate preferably with a Major in Finance, Banking, Economics or Business Administration (related field of study), Masters preferred
At least 15 years of relevant banking experience, preferably with at least 5 years at a senior managerial position in corporate banking within a highly rated international bank.
Well-informed of the market competitive structure, industry practices and regulations for the corporate banking segment preferably with at least 5 years’ experience in the local/ regional environment and preferably 3 years international banking experience.