We are seeking a polished, service-driven Female Club Floor Attendant to support the delivery of an exclusive and personalized experience for our Club Floor guests. This role is suited to a hospitality professional who understands the refined expectations of five-star and luxury hotel clientele and consistently delivers discreet, attentive, and elegant service.

A professional overview of your role:
As a Female Club Floor Attendant, you will play a vital role in upholding the elevated standards of the Club Floor and Club Lounge, ensuring guests enjoy a seamless, comfortable, and highly personalized stay experience.

Key responsibilities include:

• Providing warm, courteous, and personalized service to Club Floor and Club Lounge guests at all times.
• Supporting Club Lounge operations, including breakfast service, refreshments, and evening offerings.
• Ensuring the Club Floor and Club Lounge areas are impeccably presented and maintained throughout the day.
• Assisting guests with requests, preferences, and special arrangements with discretion and efficiency.
• Coordinating closely with Front Office, Housekeeping, and Food & Beverage teams to ensure seamless service delivery.
• Monitoring and replenishing amenities, supplies, and service items as required.
• Handling guest feedback professionally and escalating concerns appropriately.
• Ensuring full compliance with brand standards, service protocols, and hygiene requirements.
• Representing the hotel with confidence, professionalism, and refined attention to detail.

What we are looking for:

• Previous experience as a Club Floor Attendant, Guest Relations Agent, or F&B Attendant, preferably in a five-star or luxury hotel environment.
• Strong understanding of luxury service standards and guest engagement.
• Excellent communication skills in English; Arabic language will be an advantage.
• Well-groomed appearance with a professional, calm, and discreet demeanor.
• Ability to work independently while contributing effectively within a team.
• High attention to detail and a genuine passion for guest service excellence.
• Flexibility to work shifts, weekends, and public holidays.
• Hospitality-related qualifications will be an advantage.

Why join us:
At IHG®, luxury is defined by thoughtful service and meaningful connections. This role offers the opportunity to be part of an elite guest experience team, delivering elevated service in line with world-class standards and the spirit of True Hospitality.