We are seeking a Customer Service Supervisor. This position is specifically for a female candidate who will oversee customer service operations within a cafe environment. Your fluency in Arabic and English is essential for catering to our diverse clientele.

As a Customer Service Supervisor, you will develop leadership skills in a supportive setting. We offer training programs to enhance your capabilities. You will mentor a team of customer service representatives, ensuring they meet customer needs and exceed expectations. This role allows you to make a significant impact on customer satisfaction while advancing your career.

Responsibilities:

1. Supervise daily operations of the team, ensuring all interactions are handled professionally, using CRM systems to track inquiries.
2. Develop and deliver training programs for new hires, focusing on customer service excellence and product knowledge.
3. Monitor and analyze team performance metrics, providing feedback and coaching to enhance service delivery.
4. Collaborate with staff to resolve customer complaints and ensure prompt service recovery.
5. Generate reports on customer feedback and service performance, identifying trends and areas for improvement.
6. Build and maintain strong relationships with customers, actively seeking feedback to enhance satisfaction.
7. Act as the primary point of escalation for complex customer issues, resolving complaints effectively.
8. Encourage a positive team atmosphere by fostering communication and recognizing achievements.
9. Stay informed about industry trends and best practices, integrating new ideas into operations.

Skills

• Fluency in Arabic and English to communicate effectively with customers and team members.
• Strong leadership skills to guide and inspire a team towards high levels of customer satisfaction.
• Proficiency in CRM software to manage interactions and improve service outcomes.
• Analytical skills to assess customer service metrics and identify improvement opportunities.
• Problem-solving abilities to address and resolve customer complaints promptly.
• Time management skills to prioritize tasks and ensure timely service delivery.
• Adaptability to embrace changes in service strategies and implement new initiatives.