Primary Objectives:

To lead and oversee the operations of multiple restaurant locations, driving sales, increasing profitability, and achieving operational goals through effective management, strategic decision-making, and a focus on exceptional customer service.

Key Objectives:

• Lead and Oversee operations of multiple restaurant locations.
• Develop strategies to drive sales, increase profitability, and achieve operational goals.
• Train, mentor, and support restaurant managers and staff to ensure exceptional customer service and the achievement of organizational goals.
• Analyze key performance indicators (KPIs) and implement corrective actions.
• Collaborate with the marketing team on promotional campaigns and initiatives.
• Ensure compliance with health and safety regulations and company policies.
• Oversee service recovery and problem resolution promptly and professionally across the outlets.
• Optimize operations for efficiency, set standards, and monitor employee performance.
• Collaborate with senior executives on strategic decisions for expansion and acquisition.
• Drive team performance and implement marketing strategies.
• Review employee performance evaluations and approve necessary changes.
• Support new projects and events to enhance operational excellence.
• Conduct regular audits to ensure brand standards are met and maintained.
• Monitor financial performance, set objectives, and analyze sales levels.
• Implement cost-effective measures to achieve financial targets.
• Proficient in Microsoft Office and other relevant software.
• Develop and implement training programs to enhance staff skills and performance.
• Collaborate with QA team to ensure SOP compliance and continuous improvement.
• Conduct competitor analysis and market studies to stay ahead in the industry.
• Evaluate monthly performance against revenue targets and service goals.
• Forecast monthly sales targets according to current trends and previous year’s data.
• Coordinate with IT to update operational requirements and systems.
• Monitor and analyze guest feedback to enhance customer satisfaction.
• Address operational challenges and implement strategies for improvement.
• Collaborate with CX team to understand guest feedback and retention strategies.
• Review and approve daily transactions and roster schedule.
• Coordinate with the culinary team to develop and update menu offerings.
• Analyze sales data and trends to identify opportunities for revenue growth.
• Undertake sound financial management to ensure stores are profitable and stay within budget and ahed of financial targets.
• Ensure compliance with the company’s policies and operational guidelines.
• Should be proficient in problem solving by providing creative and practical solutions.
• Evaluate branch performance using key metrics and address issues to improve it.
• Implementing cost effective measure in par with the operational profitability of the stores contrubuting to the Net profit margin ratio.
• Lead and accountable for the pre opening formalities of new outlet.
• Annual Forecasting and budgeting of the branches.
• Oversee and manage overall non-food cost, staff cost, manager controllables, and other operating costs by analyzing monthly expenditures and implementing cost-effective measures to remain within budget targets

Skills

• Minimum 5 Years in the same position
• Proven track record of managing multi-location restaurant/foodservice operations.
• Experience in budgeting, financial analysis, and managing P&L statements.
• Bachelor’s Degree (Catering Science/Culinary Arts)
• Excellent interpersonal skills
• Positive attitude and Team worker.
• Self-motivated and a passion for hospitality.
• Excellent English and Arabic communication.
• Strong Planning and organizational skills
• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities
• Deep knowledge of food safety regulations and industry standards.
• Exceptional communication, negotiation, and interpersonal skills.
• Ability to handle pressure and manage multiple priorities simultaneously.
• Leadership and People Management
• Strategic Thinking
• Operational Efficiency
• Financial Acumen
• Customer-Centric Focus
• Adaptability and Flexibility
• Strong Communication Skills
• Innovative Mindset