We are seeking a dynamic and experienced Restaurant Floor Supervisor to join our team in the vibrant hospitality sector. As a Restaurant Floor Supervisor, you will play a critical role in ensuring the smooth operation of our restaurant, enhancing customer satisfaction, and leading a dedicated team of service staff. Your expertise in managing dining operations will contribute to creating a welcoming atmosphere where our guests can enjoy exceptional dining experiences. You will be responsible for overseeing daily restaurant activities, ensuring compliance with health and safety regulations, and maintaining high standards of service quality. This position requires strong leadership skills, attention to detail, and a passion for providing outstanding customer service.

Responsibilities:

1. Supervise daily restaurant operations, ensuring that all service standards are met and exceeded.
2. Train, mentor, and evaluate staff performance to foster a positive and efficient work environment.
3. Manage restaurant reservations and seating arrangements to optimize guest flow and satisfaction.
4. Assist in developing and implementing effective marketing strategies to promote restaurant offerings.
5. Monitor inventory levels and assist in ordering supplies to maintain operational efficiency.
6. Address customer inquiries and complaints promptly and professionally to enhance guest experiences.
7. Ensure compliance with health, safety, and sanitation regulations to maintain a safe dining environment.
8. Collaborate with the kitchen team to ensure timely food preparation and presentation.
9. Prepare reports on restaurant performance and provide feedback to management for continuous improvement.
10. Participate in staff meetings to discuss operational challenges and share best practices.

Preferred Candidate:

1. Proven experience in a supervisory role within the restaurant or hospitality industry.
2. Strong leadership and team management skills, with the ability to motivate and inspire staff.
3. Excellent communication and interpersonal skills to engage with guests and team members effectively.
4. Detail-oriented with strong organizational skills to manage multiple tasks efficiently.
5. Ability to work in a fast-paced environment and handle high-pressure situations with grace.
6. Knowledge of food safety regulations and best practices in restaurant operations.
7. Passion for delivering exceptional customer service and creating memorable dining experiences.
8. Flexibility to work evenings, weekends, and holidays as required by the restaurant's operational needs.
9. Proficiency in using restaurant management software and POS systems.
10. Commitment to continuous professional development and staying updated on industry trends.

Skills

• Leadership Skills: The ability to effectively lead and manage a team, ensuring that all staff members are motivated, trained, and working towards common goals.
• Customer Service Excellence: Strong focus on providing outstanding service, addressing customer needs and complaints promptly, and ensuring a positive dining experience.
• Operational Management: Proficient in overseeing daily restaurant operations, including staff scheduling, inventory management, and compliance with health regulations.
• Communication Skills: Excellent verbal and written skills that facilitate effective interaction with guests, team members, and management.
• Problem-Solving Abilities: Strong analytical skills to identify issues quickly and implement effective solutions to enhance operational efficiency.