Position Overview

The COO will play a pivotal role in driving Seazen Group’s operational performance, service excellence, and long-term growth. This executive leader will oversee all catering, food service, and restaurant functions, ensuring seamless day-to-day operations and alignment with the company's strategic vision. The ideal candidate brings extensive F&B expertise, operational mastery, and the leadership acumen to inspire high-performing teams.

Key Responsibilities

Operational Leadership

• Develop and execute operational strategies to maximize efficiency, profitability, and customer satisfaction across all Seazen Group service lines.
• Oversee daily operations of catering, food service, and restaurant units, ensuring consistency, quality, and full compliance with local health and safety regulations.
• Lead continuous improvement initiatives to enhance workflow, service delivery, and operational systems.

Strategic & Financial Management

• Partner with the executive leadership team to define long-term operational goals and support corporate strategy.
• Create, manage, and optimize budgets, ensuring financial targets and cost-control measures are achieved.
• Analyze operational KPIs and implement actions that improve performance, productivity, and service quality.

Team Development & Leadership

• Lead, mentor, and develop an operations team committed to excellence, accountability, and growth.
• Foster a culture of collaboration, transparency, and innovation across the organization.

Stakeholder & Vendor Relations

• Build and maintain strong relationships with suppliers, partners, regulators, and key internal stakeholders.
• Negotiate partnerships and vendor agreements that support operational efficiency and business growth.

Innovation & Market Awareness

• Identify opportunities for new concepts, operational enhancements, and service innovations within the F&B landscape.
• Monitor industry trends, consumer behavior, and competitor activities to inform strategic initiatives.

Brand & Values Alignment

• Ensure all operational practices uphold Seazen Group’s mission, brand standards, and core values.
• Serve as an ambassador for the organization’s culture, quality, and service philosophy.

Skills

• Leadership: The ability to lead and manage teams effectively, fostering a collaborative and high-performance culture within the organization.
• Strategic Planning: Expertise in developing long-term operational strategies that align with business goals and enhance service delivery.
• Financial Acumen: Strong understanding of budgeting, financial forecasting, and performance management to ensure profitability and operational efficiency.
• Operational Efficiency: Skills in analyzing processes and implementing improvements to enhance productivity and reduce costs.
• Communication: Excellent verbal and written communication skills are essential for engaging with stakeholders, team members, and clients effectively.