We are looking for an enthusiastic and experienced Store Manager to oversee our children's entertainment center in Al Kuwait. This role is crucial in creating a fun and safe environment where children can engage in various activities while ensuring that parents have a positive experience. The Store Manager will be responsible for the overall management of the facility, including operations, staff supervision, and customer service. The ideal candidate will have a strong background in retail management, especially in environments focused on children's entertainment or services. This position requires a proactive leader who can drive sales, manage a diverse team, and maintain high standards of safety and cleanliness.

Responsibilities:

1. Manage daily operations of the children's entertainment center, ensuring a safe and enjoyable environment for all guests.
2. Develop and implement engaging programs and activities that attract families and enhance customer satisfaction.
3. Lead, train, and motivate staff to deliver exceptional service and maintain high operational standards.
4. Monitor and manage inventory levels of toys, games, and supplies, ensuring availability and minimizing waste.
5. Analyze customer feedback and sales data to identify trends and areas for improvement.
6. Ensure compliance with health and safety regulations, maintaining a clean and safe facility.
7. Handle customer inquiries and complaints effectively, ensuring a positive resolution and experience.
8. Prepare and manage budgets, forecasts, and financial reports to track the center's performance.
9. Conduct regular staff meetings to communicate objectives, provide training, and encourage team collaboration.
10. Collaborate with marketing teams to promote events and special offers that drive traffic to the center.

Preferred Candidate:

1. Proven experience as a Store Manager or in a similar role, preferably in children's entertainment or retail.
2. Strong leadership and team management skills, with a passion for working with children and families.
3. Excellent communication and interpersonal skills, fostering a welcoming atmosphere for guests.
4. Ability to analyze data and market trends to make informed decisions that enhance business performance.
5. Strong organizational and multitasking abilities, capable of managing various tasks efficiently.
6. Knowledge of safety regulations and best practices in a children's entertainment setting.
7. Proficient in retail management software and Microsoft Office applications.
8. Creative mindset with the ability to develop engaging programs and activities for children.
9. Flexibility to work various shifts, including weekends and holidays as needed.
10. Strong problem-solving skills and a proactive approach to challenges and opportunities.

Skills

• Leadership: Strong ability to lead and inspire a team, fostering a positive environment that encourages collaboration and high performance.
• Customer Service: Exceptional skills in providing outstanding service to families, ensuring their needs are met and enhancing their overall experience.
• Program Development: Proficiency in creating engaging and fun activities tailored to children, promoting customer retention and satisfaction.
• Inventory Management: Strong skills in managing inventory levels of toys and supplies, ensuring optimal stock availability and minimizing waste.
• Safety Compliance: Knowledge of health and safety regulations relevant to children's entertainment, ensuring a safe environment for all guests.