• As a Customer Service Manager, you will be the point of escalation for complex customer inquiries, working closely with your team to resolve issues promptly and maintaining a high level of professionalism to uphold the company's reputation for excellent customer service.
• Collaborating with other departments, such as sales and product development, is essential to address customer issues and provide valuable insights for product or service improvement.
• Overseeing a team of customer service representatives, guiding them in providing outstanding support through phone, email, and chat channels.
• Essential responsibilities include collaborating with sales and product development teams to address customer issues and provide input for product or service enhancements.

Skills

• Strong Leadership Abilities: The ability to lead and motivate a customer service team is crucial. A skilled Customer Service Manager should inspire and guide their team to provide outstanding service, meet performance targets, and continuously improve their skills.
• Adaptability to changing environments and flexibility in approach are essential qualities for a successful Customer Service Manager.
• Effective communication, both verbally and in writing, is essential for resolving customer issues and conveying information within the team.
• Motivating and leading a customer service team to excellence requires strong leadership abilities in a successful Customer Service Manager.
• 5 Star Hotel experience is a plus.