Position Title: Director of Guest Relations
Employment Type: Full Time
Salary: up to 2,500 KWD all-inclusive depending on experience and qualifications plus accommodation and bonus
Benefits: as per Kuwait labor law plus airline ticket
Job Location: Kuwait
About the Client:
An established restaurant group across Middle East.
Job Description:
- Lead guest relations strategies and operations, including addressing feedback, ensuring VIP experiences, and maintaining a professional brand image.
- Develop and implement guest relations training and policies, coaching teams to align with corporate culture and enhance customer service.
- Collaborate with cross-functional teams for client database management, promotional activities, and handling guest feedback to drive service improvements.
- Support pre-opening, launching, and operational projects, ensuring high standards and seamless execution across all outlets and regions.
Skills
Qualifications:
- 48 years old and below
- Minimum of 5 years of experience in a similar role, exclusively within the restaurant sector.
- Bachelor’s degree in Hospitality Management, Business Administration or related field
- Open to candidates within Middle East, current experience in Kuwait is preferred