Job Description: Business Unit Manager
Position Title: Business Unit Manager
Reports To: Operations Manager/Site Manager
Location: Office
Employment Type: Full-Time
Job Summary
The Hourly Cleaning Business Unit Manager is responsible for overseeing complete operations. This role ensures staff are managed effectively, and operations run smoothly within the designated timeframe. He is also responsible for maintaining the financials of the business unit to ensure profitability. The manager serves as the primary point of contact for team members and clients.
Key Responsibilities
1. Financial Responsibility
- Manage the profit and loss on the unit
- Develop budget and forecast for the unit
- Responsible to deliver the financial statements to higher management.
- Operational Oversight
- Ensure that all scheduled cleaning services are completed within the allocated time.
- Verify proper use and care of cleaning equipment and supplies.
- Enforce safety protocols and cleaning procedures to maintain a safe working environment.
- Team Leadership
- Supervise and coordinate the cleaning staff during assigned shifts.
- Assign daily tasks, monitor progress, and ensure completion.
- Provide on-the-job training to team members as needed.
- Quality Control
- Conduct inspections to ensure all areas meet cleanliness and hygiene standards.
- Address and resolve client concerns or complaints promptly and professionally.
- Report any issues such as damage or maintenance needs to the appropriate department.
- Inventory and Supplies
- Monitor stock levels of cleaning supplies and request replenishments as necessary.
- Ensure that equipment is in good working condition and report issues for repair.
- Documentation and Reporting
- Maintain accurate records of shift activities, including completed tasks and staff attendance.
- Provide regular updates to the Operations Manager on team performance and operational challenges.
Qualifications
- Education: High school diploma or equivalent required.
- Experience:
- Minimum of 5–10 years of experience in a housekeeping role, with some hospitality supervisory experience preferred.
- Familiarity with cleaning procedures, products, and equipment.
- Experience in budgeting and financial management.
- Skills:
- Strong leadership and team management skills.
- Good communication and problem-solving abilities.
- Ability to work independently and handle multiple tasks efficiently.
Key Competencies
- Attention to detail and a commitment to quality.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Ability to supervise team activities.