A Houseman within Waldorf Astoria Kuwait effectively demonstrates the Waldorf Astoria Kuwait Service Delivery Standards through understanding, supporting, and participating in all elements. Responsible for ensuring that all guest request delivered on time an excellent Guest and Member experience. A Runner would also be required to maintain cleanliness of the pantries take receipt of stock in the pantries.

What will I be doing?

• Comply with all Hilton Worldwide company policies.
• Comply with all Security Procedures implemented with hotel and department.
• Comply with all systems and procedures as laid down by the Housekeeping Manager or Supervisor.
• The management reserves the right to change/extend this statement if necessary, at any point of time during her/his employment.
• The holder of this statement can be asked to take on other tasks in addition of the ones stated, in a reasonable framework.
• Ensure Linen is available for all departments as requested.
• Ensure quality controls are in place for all linen processes, rejecting any exceptions.
• Knows how to read and use Synergy requests.
• Guarantees job completion in a timely and efficient manner.
• Delivers assigned amenities to the guest room.
• Cooperates and works with employees from all departments, in particular Front Office, Housekeeping and F&B.
• Prepares rollaway beds and baby cribs.
• Carry out stock takes as requested.
• Ensure par stocks are maintained.
• Take receipt of stock and ensure safe storage.
• Manage customer service issues quickly and effectively.
• Oversee the issuing of linen via a requisition system.
• Ensure team members adhere to all Health and Safety Regulations
• Carry out any other reasonable task set by the hotel management.

What are we looking for?
A Houseman serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Methodical and well-organized
• Ability to work under pressure
• Ability to work on own or in teams
• A passion to be part of a winning team
• Respond to guest requests and deliver high levels of service
• Methodical and well organised

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous laundry experience
• Experience in a similar role

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!