The Tele Sales - Customer Service Representative role in Kuwait is an exciting opportunity for individuals looking to thrive in the dynamic field of customer service and sales. This position is ideal for candidates who possess excellent communication skills and a passion for helping customers. As a key member of the team, you will be responsible for engaging with clients, addressing their inquiries, and promoting our accounting services. Your ability to build rapport and provide exceptional service will be crucial in driving customer satisfaction and loyalty.

Responsibilities:

1. Engage with potential and existing customers through phone calls to promote accounting services.
2. Respond to customer inquiries and provide accurate information regarding services offered.
3. Maintain detailed records of customer interactions and transactions.
4. Follow up with leads and convert inquiries into sales opportunities.
5. Collaborate with the sales team to develop effective strategies for customer engagement.
6. Identify customer needs and recommend appropriate solutions.
7. Handle customer complaints and resolve issues in a timely manner.
8. Achieve monthly sales targets and contribute to overall team performance.
9. Stay updated on industry trends and competitor offerings.
10. Participate in training sessions to enhance product knowledge and sales techniques.

Preferred Candidate:

1. Excellent verbal and written communication skills.
2. Strong interpersonal skills and ability to build relationships.
3. Proven experience in a customer service or sales role.
4. Ability to work independently and as part of a team.
5. Goal-oriented with a strong desire to succeed.
6. Familiarity with accounting services is a plus.
7. Proficient in using CRM software and Microsoft Office Suite.
8. Ability to handle rejection and remain positive.
9. Strong problem-solving skills.
10. Willingness to learn and adapt to new challenges.

Skills

• Excellent communication skills, both verbal and written.
• Proficiency in CRM software and Microsoft Office.
• Strong sales and negotiation skills.
• Ability to manage time effectively and prioritize tasks.
• Customer-focused with a problem-solving mindset.
• Ability to work under pressure and meet deadlines.
• Knowledge of accounting principles is an advantage.
• Strong organizational skills.