The Shop Manager plays a crucial role in overseeing the daily operations of a retail store specializing in home accessories and decor, as well as home and office furniture. This position requires a blend of leadership, customer service, and sales skills to ensure that the store meets its financial goals while providing an exceptional shopping experience for customers. The ideal candidate will have a strong background in retail management, with a focus on home furnishings, and a passion for interior design.
Responsibilities:
- Oversee daily store operations, ensuring a high standard of customer service and store presentation.
- Manage inventory levels, including stock ordering, receiving, and merchandising to maximize sales opportunities.
- Lead, train, and motivate a team of sales associates to achieve individual and store sales targets.
- Develop and implement effective sales strategies to increase store profitability.
- Monitor and analyze sales performance, preparing reports for upper management.
- Ensure compliance with company policies and procedures, including health and safety regulations.
- Handle customer inquiries and complaints in a professional manner, resolving issues promptly.
- Organize promotional events and in-store displays to enhance customer engagement.
- Collaborate with marketing teams to create effective advertising campaigns.
- Maintain a clean, organized, and visually appealing store environment.
Preferred Candidate:
- Proven experience in retail management, preferably in home accessories or furniture.
- Strong leadership and team-building skills.
- Excellent communication and interpersonal abilities.
- Ability to analyze sales data and make informed decisions.
- Creative mindset with a passion for interior design and home decor.
- Customer-focused approach with a commitment to service excellence.
- Strong organizational skills and attention to detail.
- Ability to work flexible hours, including weekends and holidays.
- Proficient in using retail management software and point-of-sale systems.
- Fluency in English; knowledge of Arabic is a plus.
Skills
- Strong leadership and management skills.
- Excellent customer service and communication abilities.
- Proficiency in retail management software.
- Strong analytical skills for sales performance evaluation.
- Knowledge of inventory management and merchandising.
- Creative thinking for store displays and promotions.
- Ability to train and develop team members.
- Understanding of health and safety regulations in retail.