Description
We are seeking an experienced and enthusiastic Premium Dining Head Waiter or Head Waitress to join our prestigious team in Kuwait. The ideal candidate will possess a passion for delivering exceptional dining experiences while displaying outstanding leadership qualities. You will oversee the service operations, ensuring that our guests receive top-notch service and an unforgettable culinary experience. In this role, strong communication and interpersonal skills are essential, as you will be working closely with both guests and staff to create a harmonious and memorable atmosphere.
Responsibilities
- Greet guests and present menus, making recommendations based on their preferences.
- Take accurate food and beverage orders, enter them into the system and ensure timely delivery of orders.
- Serve food and beverages to guests, ensuring quality and presentation standards are met.
- Provide exceptional customer service and anticipate guests' needs to ensure a memorable
- dining experience.
- Answer guest questions about menu items and provide recommendations when necessary.
- Respond promptly and courteously to any guest requests or complaints.
- Handle cash and credit card transactions and ensure accuracy of payments and change given.
- Maintain a clean and tidy dining area, including tables, chairs, and table settings.
- Assist with setting up and breaking down the dining area before and after service.
- Work closely with other members of the team to ensure efficient and effective service.
- Handle cash and non-cash transactions and maintain accurate financial records.
- Adhere to all health and safety regulations and company policies and procedures
- Deliver an exceptional fine dining experience to guests while ensuring high standards of service and adherence to restaurant protocols.
Requirements
- Minimum of 2 years of experience in a similar role within the hospitality fine dining industry.
- Experience in cash handling and familiarity with MICROS point-of-sale systems.