Job Responsibilities

•   Deliver on sales and customer satisfaction objectives 

•   Maintains good relationships with customers by meeting and exceeding their expectations 

•   Answers customers’ questions on the phone or introduces or refers callers to the appropriate person 

•   Ensures customers’ awareness of all products and services available 

•   Resolve complaints with sensitivity and involve others when needed 

•   Addresses customer hesitation and resistance 

•   Calculates cost allowances, fees, financing costs and down payments to arrive at the price of a vehicle 

•   Ensures that the details of all vehicle transactions are accurately documented and registered 

•   Conducts a memorable hand over with the customer 

•   Networks by asking for referrals and following up on prospects (telephone prospecting/canvassing) 

•   Prospects for new customers 

•   Captures prospect information and maintains a prospect database 

•   Communicates with customers periodically to ensure that positive relationships are maintained 

•   Follow the Order-to-Delivery process to ensure customer satisfaction

Skills

Candidate Requirements

•   Bachelor's Degree Or Diploma

•  1 - 4 years of experience in the sales field or a similar customer facing role 

•   Bilingual - good command of both English and Arabic 

•   Ability to solve practical problems 

•   Excellent communication and interpersonal skills 

•   Customer oriented and enjoys interaction with people 

•   Posses high level of selling and convincing skills 

•   Team Player