Skills:
Sales, Account Management, Negotiation, Relationship Building, Communication, Customer Service, Problem Solving, Market Research,
Role Objective
The role objective is to develop and implement the sales strategies to increase the sales of One Engage (sister concern of One Global) services.
Strategic
Key Responsibilities & Accountabilities:
- Monitor sales performance and adjust strategies as and when needed to achieve sales targets.
- Develop and maintain relationships with clients and their accounts.
- Maintain knowledge of industry trends, products, and competitor activities to provide competitive advantages.
- Analyze sales data and market trends to make informed business decisions.
- Develop tactics for lead generation (e.g., cold calling, email campaigns, networking events, content marketing).
- Adapt to One Engage sales plan based on market changes, client needs, and competitive dynamics.
Operational
- Initiate contact with potential clients through cold-calling or responding to inquiries generated from advertisements, marketing, email campaigns, networking events.
- Create relationships with clients to identify their potential needs and qualify their interests and viability to drive sales.
- Present service details to clients once their needs are identified.
- Move solid leads through the marketing funnel, to a sales opportunity, and arranging in-person meetings, emails, or phone calls.
- Follow up with potential clients who expressed interest but did not purchase any services.
- Maintain a work environment by complying with procedures, rules, and regulations.
- Develop a smooth onboarding process for new clients, outlining the steps from contract signing to service launch.
- Seek opportunities to upsell or cross-sell additional services as the client's needs evolve.
People
- Understand our ideal clients and how they relate to our services.
- Perform regular follow-up calls or emails and facilitate communication with existing clients to ensure their satisfaction and identify new potential needs.
Education & Qualifications
- Bachelors degree in business administration or marketing (Customer experience, customer engagement or related field).
- Additional courses in sales techniques, marketing, and communication may be advantageous.
Experience
- Minimum of 5-8 years of experience in sales, preferably in the Customer Engagement fields (customer experience / customer service).
- Extensive knowledge of outsourcing customer experience/service/engagement industry.
- Experience in planning and implementing sales strategies.
- Experience in customer relationship management.
Soft Skills
- Excellent communication skills in English and Arabic languages (verbal and written).
- Strong interpersonal, teamwork, and customer service skills.
- Ability to work flexible hours, including weekends and holidays.
- Excellent customer service skills and the ability to resolve customer issues.
- Must be detail oriented with high degree of accuracy.
- Ability to develop and implement sales strategies to achieve sales targets.
- Good time management and analytical skills.
- Good telephone etiquette and computer literacy skills.
- Self-motivated