The Key Account Manager plays a crucial role in the trading and commodity trading sector, serving as the primary point of contact for key clients. This position involves developing strong relationships with clients, understanding their needs, and ensuring that the company's offerings align with those needs. The ideal candidate will possess a blend of sales acumen and customer service skills, enabling them to drive revenue while fostering long-term partnerships. The Key Account Manager is responsible for identifying growth opportunities within existing accounts and collaborating with internal teams to deliver exceptional service.
Responsibilities:
- Develop and maintain relationships with key clients to understand their business needs and objectives.
- Identify and pursue new business opportunities within existing accounts to drive revenue growth.
- Collaborate with cross-functional teams to ensure timely delivery of products and services to clients.
- Prepare and present proposals and contracts to clients, ensuring alignment with their requirements.
- Monitor market trends and competitor activities to inform strategic planning.
- Conduct regular account reviews to assess performance and identify areas for improvement.
- Provide feedback to product development teams based on client insights and market demands.
- Ensure compliance with company policies and industry regulations in all client interactions.
- Manage client budgets and forecasts to achieve financial targets.
- Act as a liaison between clients and internal teams to resolve any issues promptly.
Preferred Candidate:
- Strong interpersonal and communication skills.
- Proven experience in account management or sales within the trading sector.
- Ability to analyze data and market trends to make informed decisions.
- Excellent negotiation and presentation skills.
- Self-motivated with a results-driven approach.
- Ability to work collaboratively in a team environment.
- Strong organizational skills and attention to detail.
- Proficiency in CRM software and Microsoft Office Suite.
- Fluency in English; knowledge of Arabic is a plus.
- Willingness to travel as needed to meet client demands.
Skills
- Strong understanding of account management principles.
- Excellent communication and interpersonal skills.
- Proficiency in CRM software and data analysis tools.
- Ability to build and maintain client relationships.
- Strong negotiation and conflict resolution skills.
- Knowledge of the trading and commodity market.
- Ability to work under pressure and meet deadlines.
- Proficient in Microsoft Office Suite.