• Determines need for repairs by road test, by use of mechanical testing devices, by questioning customer about vehicle’s performance, or by visual inspection of vehicle.
• Estimates cost of repair and prepares itemized work order, listing costs of parts and labor
• Deals with customer face to face and over the phone
• Checks that the vehicle documentation is correct
• Verifies and updates vehicle information on computer
• Raises job cards and invoices
• Coordinates with customers to identify and record the fault or services required.
• Extensively liaises with clients and respective internal department or workshop etc. related to estimated time of job completion and to arrange alternative temporary replacement courtesy vehicle for client’s usage.
• Books the customer vehicles for services and repairs.
• Prepares overall progress and invoicing.
• Arranges the collection and delivery of customer vehicles.

Skills

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Knowledge of automotive repair and maintenance.
• Proficiency in service management software.
• Ability to analyze and interpret technical information.
• Time management and organizational skills.
• Basic understanding of automotive parts and services.
• Conflict resolution and negotiation skills.