What we do:

RUBA is a one-stop shop for all your educational financing needs. Our purpose is to revolutionize education financing and facilitate access to quality education for all. We give users the option to pay tuition fees monthly by partnering with educational institutions such as schools, nurseries, and universities. This role will be based in Kuwait.

Why RUBA?

• RUBA is a team of curious minds and diverse expertise that are driven by creating impact and adding value to the educational space.
• RUBA is dynamic and progressive - there are daily challenges that make everyone. charged, excited, and proud to belong.
• Unlimited career growth potential.
• Opportunity to work in a fast-paced and exciting environment.

Your Role:

As an Operations Coordinator, you will be responsible for managing the end-to-end coordination between RUBA’s key stakeholders, including educational institutions and financing partners. Your primary responsibility will be ensuring a seamless process for handling customer applications and coordinating the financing process from start to finish.

You will:

• Oversee the flow of incoming applications from parents, ensuring all necessary information is collected and transferred accurately to our financing partners through our digital platform.
• Liaise with financing partners to ensure timely and correct processing of applications.
• Coordinate with educational institutions, ensuring all requirements are submitted to finalize the processing of applications.
• Monitor the progress of applications and proactively resolve any issues that arise, ensuring that customers experience a smooth and hassle-free process.
• Regularly update internal stakeholders on the status of applications and payments.
• Maintain accurate records of all transactions and interactions within our system.
• Work cross-functionally with the sales and customer care teams to enhance operational efficiency.

What we look for:

• 3+ years of experience, with exposure to fintech, or financial services a plus.
• Bachelor’s degree or equivalent.
• Strong organizational skills and attention to detail.
• Excellent command of both English and Arabic.
• Ability to manage multiple tasks and stakeholders simultaneously.
• Problem-solver with a proactive and adaptable mindset.
• Experience with CRM or similar digital systems is an advantage.
• Valid driving license and reliable transportation.