Job Title: VP of Customer Support (Aviation)

Location: Middle East

Job Overview:

Are you a relationship builder with a passion for enhancing customer experiences in the aviation industry? Our client in the Middle East is seeking a dynamic VP of Customer Support to lead and drive customer relationships, ensuring top-notch service and client satisfaction.

Key Responsibilities:

• Lead Client Relationships: Be the primary point of contact for airline clients, fostering strong, long-term partnerships.
• Problem Solving: Address and resolve critical issues, ensuring seamless operations and client satisfaction.
• Growth Focus: Collaborate with internal teams to identify new opportunities for business development and enhance existing partnerships.
• Performance Monitoring: Track key metrics and ensure that customer service standards are consistently met and exceeded.

Required Qualifications:

• Bachelor’s Degree in business or a related field.
• Proven Experience in key account management, ideally within the aviation sector.
• Leadership & Communication Skills: Strong negotiation, leadership, and interpersonal skills to effectively manage client relationships.
• Flexibility & Travel: Willingness to travel as required and adapt to a fast-paced environment.

This role is ideal for a customer service leader looking to make a significant impact in the aviation industry. If you have the experience and the drive, we’d love to hear from you!