Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,

Joinus andbecomeaHeartist®.

Job Description

Food & Beverage Manager

Are you a passionate foodie who is not afraid of thinking outside the box? Then, we have the job for you! As a Food & Beverage Manager, you will strategically lead the team to take guest satisfaction to the next level.

Supports to General Manager in his assignment and assures that set objectives are understood and implemented in the operation

Summary of Responsibilities:

• Provides positive leadership to all people within the Food & Beverage Department. Recognizing that productivity and customer satisfaction are best achieved via a positive workforce; it is expected that recruitment, training, motivation, working conditions, internal communications, quality control, employee empowerment and staff recognition will be managed in a manner to insure a positive and productive staff.
• Acts as a positive, contributing member within the hotel’s management - encouraging communication, cooperation and assistance among all staff.
• Demonstrate a commitment to personal guest service excellence
• Ensure that Guest and Colleague concerns are resolved in a professional and timely manner
• Review industry trends and competition for new and innovative product and service opportunities.
• Effective recruitment, selection, training and performance management for all positions within the department
• Develop/update job descriptions, job task checklists, training manuals, systems and procedures for all positions and ensure they are clearly documented and easily accessible.
• Develop a strong team through consistently effective leadership, operations and succession planning
• Coach and mentor leaders and colleagues to allow them to exceed guest expectations and provide a path for career development
• Establish effective goals, measurements and action plans for the department in all pillars; Colleague Engagement, Guest Satisfaction and Financial results
• Operational Duties
• Assures that, standards of quality and procedures established for the Food & Beverage Department are understood and implemented in all food and beverage outlets and departments.
• Supports the General Manager in insuring that professional development opportunities are made available to members of the F&B management group whether in the form of “cross training”, “special courses” advancement and promotion, or in some other form.
• Ensures that, high standards of professional conduct and ethics are adhered to by yourself and your staff in dealing with colleagues, employees, customers, vendors, contractors and the community in which the hotel is located.
• Should be familiar with the major relevant Mövenpick Hotels & Resorts Operational Standards relevant to her area of responsibility as well as the local/domestic policies and procedures and consider them within her/his daily scope of work.
• Create programs to drive revenues in the outlets, including unique events throughout the year, seasonal programming for holidays, etc. to drive F&B revenue
• Manage social media content on behalf of the outlets to drive revenues, awareness, and reputation of our F&B programming
• Ensure the outlets are reviewing upcoming business volumes and posting positions accordingly
• Participate in the budget process for your respective F&B outlets
• Review and revise outlet and room service menus
• Ensure all corporate programming is in place
  
  

Qualifications

Your experience and skills include:

Service focused personality is essential and previous leadership experience required

Proven ability to build and maintain good relationships with all stakeholders

Communicate thoughts, actions and opportunities clearly with strong networking skills

Ability to lead by example, believe in a strong team culture and set the scene for high performance.

• 3-4 years F&B Management experience in 5 * Hotels .
• Working knowledge of In Room Dining, Serving & Bartending is an asset
• Excellent communication and organizational skills
• Highly motivated, organized, goal and results oriented individual who thrives under pressure
• Proven ability to effectively lead, motivate and develop a team
• Communication skills - THAI, ENGLISH & EFFECTIVE PEOPLE MANAGEMENT AND INTERPERSONAL SKILLS
  
  

Additional Information

WHY WORK FOR ACCOR

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
  
  

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent