The Customer Service Agent plays a crucial role in ensuring customer satisfaction and maintaining the reputation of our catering and food service business. This position requires excellent communication skills, a friendly demeanor, and the ability to handle customer inquiries and complaints effectively.

The ideal candidate will be responsible for providing exceptional service to our clients, assisting them with their needs, and ensuring a positive experience with our brand.

Responsibilities:

1. Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
2. Assist customers with their orders, including taking orders, processing payments, and providing product information.
3. Handle customer complaints and resolve issues efficiently to ensure customer satisfaction.
4. Maintain accurate records of customer interactions and transactions.
5. Collaborate with team members to improve service delivery and customer experience.
6. Provide feedback to management regarding customer trends and areas for improvement.
7. Participate in training sessions to enhance product knowledge and customer service skills.
8. Ensure compliance with company policies and procedures while interacting with customers.
9. Assist in maintaining a clean and organized work environment.
10. Promote special offers and new products to customers to enhance sales opportunities.

Skills

Preferred Candidate:

1. Excellent verbal and written communication skills (Native Arabic and good command of English)
2. Strong problem-solving abilities and a customer-focused mindset.
3. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
4. Proficient in using customer service software and Microsoft Office Suite.
5. Strong interpersonal skills and the ability to build rapport with customers.
6. Flexibility to work various shifts, including weekends and holidays.
7. Previous experience in customer service or a related field is preferred.
8. Ability to remain calm and professional under pressure.
9. Willingness to learn and adapt to new processes and technologies.
10. Strong attention to detail and organizational skills.