The Ladies Club Receptionist at our prestigious hotel in Al Kuwait plays a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere for our female guests. This position is ideal for individuals who are passionate about hospitality and have a keen eye for detail. The receptionist will be the first point of contact for guests, responsible for managing inquiries, reservations, and ensuring that all guests have a pleasant experience during their stay.

Responsibilities:

1. Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
2. Manage the front desk operations, including check-in and check-out procedures.
3. Handle guest inquiries and provide information about hotel services and local attractions.
4. Maintain accurate records of reservations and guest information.
5. Assist in managing the club's schedule and coordinating events.
6. Respond to guest complaints and feedback in a professional manner.
7. Collaborate with other hotel departments to ensure guest satisfaction.
8. Ensure the reception area is clean, organized, and well-presented at all times.
9. Process payments and manage cash transactions accurately.
10. Stay updated on hotel policies and procedures to provide accurate information to guests.

Preferred Candidate:

1. Strong communication skills, both verbal and written.
2. Excellent customer service orientation with a friendly demeanor.
3. Ability to work in a fast-paced environment and handle multiple tasks.
4. Attention to detail and strong organizational skills.
5. Proficiency in using computer systems and hotel management software.
6. Ability to work flexible hours, including weekends and holidays.
7. Previous experience in a similar role is preferred but not mandatory.
8. Fluency in English; knowledge of Arabic is a plus.
9. Professional appearance and demeanor.
10. Team player with a positive attitude.

Skills

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Proficient in Microsoft Office Suite and hotel management software.
• Ability to manage time effectively and prioritize tasks.
• Strong problem-solving skills and ability to handle guest complaints.
• Knowledge of local attractions and services to assist guests.
• Ability to maintain confidentiality and handle sensitive information.
• Fluency in English; knowledge of other languages is an advantage.