We’re looking for a highly skilled Customer Support Executive to join our dynamic team located in Kuwait.
The ideal candidate will be a quick learner who can handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for purchases. As the voice of our company, this candidate must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.
Responsibilities
- Manage large volumes of inbound and outbound calls.
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
Skills
Required skills and qualifications
- High school degree or equivalent
- Experience working in a call center or customer-support role
- Conversant with the utility of CRM software and other digital solutions that enhance the company's services.
- Strong active-listening and verbal-communication skills in English and Arabic languages.
- Proficiency in problem-solving
- Arab nationals preferred
- Ability to multitask and manage time effectively
Preferred skills and qualifications
- Expertise in conflict resolution
- Experience in customer sales