Job Position: Call Center Customer Service Representative

Location: Shuwaikh, Kuwait

Salary : 300-350 KD

Duty Hours: 9 hours per day

We are seeking dedicated and customer-focused Call Center Customer Service Representatives to join our team in Shuwaikh. The ideal candidates will be responsible for handling customer inquiries, providing accurate information, resolving issues, and ensuring customer satisfaction through excellent communication skills in Arabic.

Key Responsibilities:

• Handle inbound and outbound calls professionally and efficiently.
• Respond to customer inquiries, providing accurate and timely information.
• Resolve customer issues and complaints, ensuring a high level of customer satisfaction.
• Update customer records in the system, ensuring all details are accurate and up to date.
• Follow up on customer interactions, ensuring all issues are resolved to the customer’s satisfaction.
• Maintain a thorough knowledge of company products, services, and promotions to provide the best possible service.
• Meet or exceed call handling and customer satisfaction targets set by the company.

Requirements:

• Proven experience in a call center or customer service role.
• Excellent communication skills in Arabic; proficiency in English is a plus.
• Strong problem-solving skills and the ability to handle difficult situations calmly.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• High level of professionalism, with a strong work ethic and a positive attitude.
• Familiarity with CRM systems and practices is an advantage.

Interested candidates who meet the above criteria are encouraged to apply by submitting their CV.

Join our team and be a part of a dynamic environment where your contributions are valued, and your career growth is supported!