• Ensure to follow the instructions of mall management in making necessary arrangements for the events.
• Ensure the activities and are carried correctly and give necessary attention to visitors.
• Verify whether the work is performed in compliance with documented guidelines.
• Attend visitor complaints on timely basis and resolve the queries or issues.
• Assign personnel based on staff daily attendance to cover leaves and operation needs.
• Monitor and ensure the staff attire and uniforms are appropriate and pleasing at all times.
• Oversee staff attitude and behavior.
• Supervise overall appearance and cleanliness of the store in accordance with the operating procedures.
• Verify equipment and infrastructure function and if required, fill the work orders for maintenance.
• Update the daily section checklist and provide preventive or immediate solution to problematic areas.
• Ensure availability and sufficiency of materials in each section to cover the daily operations.
• Verify inventory consumption and sign checklist for each section by the crew.
• Ensure to implement Company rules and regulations in discharging the responsibilities.
• Supervise employee schedules, assignments or jobs, monitor the daily work, evaluate performance and discipline of employees.
• Supervise work assignments for the maintenance and improvements.
• Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees.
• Maintains inventory on equipment, supplies and materials and requests supplies as per the procedures.
• Check customer feedback, provide solution to avoid repeating the same mistakes.
• Report any break-down of facilities or equipment to the management and ensure timely fixing.
• Ensure periodical maintenance is carried out as per the schedule and report any deviations.
• Give instructions to the staff, clients and guests about the precautionary measure to be followed during the event to avoid any accidents.
• Verify accurate account for all moneys and deposits at the end of each shift.
• Maintain an Incident Report Log Book where all incidents are recorded.
• Report all accidents/incidents properly and timely to the manager and follow-up with the injured guest.
• Adjusts hours of work, priorities, and assignments to ensure efficient operation, based on workload within the department.
• Comply with Company’s by-laws, code of conduct and policies and procedures and amendments thereto.
• Abide by the authorities granted to the position and achieve the KPIs if any, assigned to the position.
• Perform any other relevant job roles and responsibilities assigned by the next in-line supervising authority or head of the department from time to time, in addition to/in substitution of the existing roles.

Skills

• Ability to host events, strong knowledge of entertainment Rules, Strong Customer Service Skills, Team Management skills.
• Strong communication and interpersonal skills communicate well at all levels of the organization and with the staff.
• Strong knowledge of the product, industry and customer trends and Computer literacy and knowledge in Office and system applications.
• Problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analysis.