Company Description

AXIS Solutions Company for Computer Systems (AXIS) is a dominant IT and key account-centric system integrator in the Middle East and emerging markets. The company focuses on key account management and customer intimacy to meet the increasing demands of customers in industries like Logistics & Warehousing, Transportation & Distribution, Retail, and Financial & Payment. AXIS was established in 2004 and holds an adaptive collaborative policy towards vendors, clients, and talents.

Role Description

• Perform routine maintenance and repairs on ATMs, such as replacing worn-out parts, lubricating mechanisms, and cleaning keypads
• Troubleshoot and diagnose ATM software and hardware issues
• Install and configure new ATMs and related hardware, such as modems, printers, and card readers
• Keep track of ATM inventory levels and order replacement parts as needed
• Provide technical support to bank personnel and customers, address inquiries and resolve issues in a timely manner
• Maintain accurate records of all maintenance and repair work performed on ATMs
• Ensure compliance with industry standards and regulations, particularly with regard to security and data privacy

Qualifications

• Troubleshooting, Technical Support, and Operating Systems skills
• Customer Support and Customer Service skills
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal abilities
• Ability to work effectively in a team environment
• Degree in Computer Science, Information Technology, or related field
• Relevant certification in ATM operations or support