Job Purpose:

Provide & maintain efficient, prompt, proactive, and courteous services to patients and visitors and achieve their satisfaction.

Key Accountabilities:

Operations Management:

• Greet patients and visitors in a pleasant, professional manner and direct them to the appropriate location/services
• Ensure all forms and documents completed by the patient are accurate
• Ensure all insurance claims are filled accurately
• Process insurance requests in a timely manner
• Ensure patient confidentiality at all times
• Maintain filing system for all medical and patient records and ensure patient records are scanned to HER.
• Attend all the incoming calls in a courteous and professional manner and respond back in a timely manner to missed calls
• Schedule all appointments in a smooth and efficient manner to ensure patient satisfaction and efficient work scheduling of clinicians.
• Address the customers’ requests, inquiries and concerns in a timely and efficient manner and communicate patient complaints directly and promptly to the Clinic Manager.

Qualifications:

Education

• Diploma or higher degree in any discipline
• Minimum 2 years experience in a front office role.
• Healthcare sector experience preferred